At Apex Clinical Training Ltd, we are committed to delivering high‑quality training and exceptional customer service.

 

We welcome feedback from delegates, clients, and partners, as it helps us continually improve our services.

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If you are dissatisfied with any aspect of our training or interactions with us, we encourage you to share your concerns so we can address them promptly, fairly, and professionally.

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How to Make a Complaint

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1. Informal Resolution

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Where possible, we encourage you to raise your concern directly with your trainer or a member of our administrative team. Many issues can be resolved quickly and informally through open communication.

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2. Formal Complaint

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If your concern cannot be resolved informally—or if you prefer to follow a formal process—you may submit a written complaint via email or post using the details below:

Email: complaints@apexclinicaltraining.co.uk 

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Please include:

• Your full name

• Contact details

• A clear description of the issue

• Any relevant supporting information or documentation

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3. Acknowledgement

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We will acknowledge receipt of your complaint within 3 working days. Our aim is to provide a full response within 7 working days. If additional time is required, we will keep you updated throughout the process.

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4. Investigation and Resolution

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Your complaint will be reviewed by our Directers or an appropriate senior team member. We will investigate the matter thoroughly and provide you with a clear explanation of our findings and any actions taken to resolve the issue.

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5. Escalation

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If you are not satisfied with the outcome, you may request that your complaint be escalated to senior management or, where appropriate, an external regulatory body. This request should be made within 7 days of receiving our response. We will provide guidance on the escalation process if needed.

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Our Commitment to You

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• We will handle all complaints confidentially, fairly, and impartially.

• We will use feedback and complaint outcomes to improve our training and services.

• We aim to resolve concerns promptly and will keep you informed at every stage.

• We value your feedback and view complaints as an opportunity to strengthen the quality of our work.

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Your satisfaction matters to us, and we are committed to ensuring that any concerns are addressed with care, transparency, and professionalism.