Apex Clinical Training Ltd is committed to safeguarding the privacy of everyone who interacts with us.

 

Whether you contact us by email, browse our website, speak with us by phone, or engage with our services in any other way, we may collect information about that interaction. We use this information to improve the relevance, efficiency, and quality of our communications and services. Protecting your personal data is extremely important to us, and we take all reasonable steps to ensure it is handled securely and responsibly.

 

Please read this Privacy Policy carefully, along with any other documents referenced within it, to understand how we collect, use, and store your personal information.

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By providing your personal information to Apex Clinical Training Ltd, you consent to its use in accordance with this policy. We may update this policy periodically, so we encourage you to review it regularly on our website. If you have any questions, please contact us at: gdpr@apexclinicaltraining.co.uk.

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Why We Collect Information

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We collect information whenever you interact with us. The type and amount of information we gather depends on the nature of your interaction. We may collect two categories of data:

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1. Non‑personal information

This may include:

• IP address

• Pages visited on our website

• Files downloaded

• Browser type and device information

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We use this data for statistical analysis, such as understanding website traffic patterns, identifying popular pages, and improving our online services. This information is used solely for monitoring and service‑improvement purposes.

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2. Personal information

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This may include:

• Name

• Postal address

• Email address

• Telephone number

• Job role or organisation (where relevant)

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We collect personal information only when it is voluntarily provided—for example, when you submit a training enquiry, request information, or register for a service. This information enables us to fulfil your request. You are not required to provide personal information to browse our website, but withholding information may limit our ability to respond to certain enquiries.

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How We Use Your Information

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Any personal data we hold is processed in accordance with current UK data protection legislation and this Privacy Policy. We may use your information to:

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• Record and manage interactions with you

• Respond to enquiries or provide requested information

• Supply quotations for training or services

• Send literature, resources, or documentation

• Share updates we believe may be relevant or useful to you (see below)

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In addition to responding to your direct requests, we may contact you with information about our training services, industry updates, or relevant changes in health and social care legislation. Every communication will include clear options to manage your contact preferences or opt out entirely. If you need assistance with this, please contact gdpr@apexclinicaltraining.co.uk.

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Who We Share Your Data With

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Apex Clinical Training Ltd does not sell or share personal data with third parties for marketing purposes.

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We will only disclose your information:

• When required by law

• When necessary to protect the rights, property, or safety of Apex Clinical Training Ltd or others

• To regulatory bodies, legal advisors, or law enforcement when legally obligated

• When you have given explicit permission

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E‑Marketing

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We may use reputable third‑party data providers or CRM systems to support our email marketing activities. Any data used for this purpose is processed in compliance with UK GDPR and relevant privacy legislation.

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Where applicable, we conduct Legitimate Interest Assessments (LIAs) to ensure that our marketing activities are appropriate, balanced, and compliant. Copies of our LIA can be requested by emailing gdpr@apexclinicaltraining.co.uk.

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E‑Learning

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Where e‑learning is provided through a partner or licensed platform, personal data required for course access or certification may be processed by that provider. All such partners operate under their own GDPR‑compliant privacy policies, which we encourage you to review.

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Webinars and Virtual Learning

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For webinar or virtual training sessions, we collect delegate names and email addresses solely for the purpose of delivering the session. These details are not added to our CRM unless they relate to an active enquiry or ongoing relationship, and they are not used for marketing without consent.

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How We Keep Your Data Safe

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We take data security seriously and implement appropriate technical, physical, and organisational measures to protect your information. These include:

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• Encrypted data storage

• Firewall‑protected servers

• Strong password and access‑control policies

• Secure virtual desktop environments

• Restricted building access and secure office spaces

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While we take every reasonable precaution, no method of internet transmission is completely secure. Any information you send to us is done at your own risk.

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A detailed copy of our IT and data‑security protocol is available on request.

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Links to Other Websites

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Our website may contain links to external sites, such as regulatory bodies or professional organisations. These websites have their own privacy policies, and we cannot accept responsibility for their content or practices. Please review their policies before submitting personal information.

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Changes to This Policy

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We may update this Privacy Policy from time to time to reflect changes in legislation or our internal processes. Any updates will be published on this page. We will never make significant changes to how we use your data without seeking your consent where required.

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Further Information

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The key legislation governing the use of your personal data includes:

 

• The Data Protection Act 2018

• The Privacy and Electronic Communications Regulations 2003

• The UK General Data Protection Regulation (UK GDPR)

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