About the Course
Conflict Management Training
This Conflict Management training course equips healthcare staff, social care workers, educators, and healthcare administrators with practical skills to manage challenging behaviour safely and confidently. Through scenario‑based learning, delegates will practise non‑physical diffusion and de‑escalation techniques that reduce risk, protect personal safety, and promote positive outcomes during conflict situations.
The programme also outlines the legal and statutory responsibilities relating to personal safety at work. Participants will develop a toolbox of practical strategies to recognise early signs of escalation, communicate effectively, and respond appropriately to aggression or distress.
Course Content
The syllabus includes:
Understanding the nature of conflict
Causes of anger and aggression
Forms of communication and how they influence behaviour
Communication models that support effective conflict management
Patterns of behaviour commonly encountered in challenging interactions
Recognising warning and danger signs
Impact factors that influence conflict situations
Using safe distance and positioning for personal safety
Understanding “reasonable force” and legal considerations
Scenario‑based practice for managing a range of conflict situations
Course Details
Suitable for: Healthcare staff, social care workers, educators and healthcare administrators
Delivery method: Face‑to‑face / Virtual training
Course length: ½ day
Maximum attendees: 15 delegates