About the Course
Effective Communication Skills Training
This Effective Communication Skills training course supports nurses, HCAs, care staff, and administrators to communicate clearly, confidently, and compassionately within a wide range of care settings. Effective communication is central to delivering high‑quality care, building trust, and fostering positive working relationships. This course helps delegates enhance their communication with colleagues, patients, service users, and families, ensuring interactions are respectful, person‑centred, and purposeful.
Participants will explore how to build rapport, convey complex information, and navigate challenging conversations. The session also examines how culture, body language, and listening skills influence communication, enabling staff to develop stronger, more effective relationships across their teams and with those they support.
Course Content
The syllabus includes:
Defining communication and its importance Understanding why communication underpins safe, effective care
The communication cycle How messages are sent, received, and interpreted
Types of interpersonal communication Verbal, non‑verbal, written, and digital communication
Communicating complex messages Techniques for clarity, structure, and confidence
Listening, body language, assertion, and empathy Skills that strengthen understanding and connection
Checking understanding Ensuring messages are interpreted accurately and safely
Communication and culture How beliefs, values, and backgrounds influence communication
Communicating difficult issues Approaches for sensitive, emotional, or challenging conversations
Communicating change Supporting teams and individuals through transitions
Using questions effectively Open, closed, probing, and reflective questioning techniques
Effective communication case studies Applying learning to real‑world scenarios
Course Details
Suitable for: Nurses, HCAs, care staff and administrators
Delivery method: Face‑to‑face / Virtual training
Course length: 1 day
Maximum attendees: 15 delegates