About the Course
Positive Behaviour Management Training
This Positive Behaviour Management training course places strong emphasis on maintaining and strengthening empathic, therapeutic relationships with individuals who display distress behaviours. Designed for healthcare and social care staff, the session explores how understanding the underlying causes of behaviour can transform the way support is delivered, leading to safer environments, improved outcomes, and more compassionate care.
Participants will learn how to identify triggers, reduce escalation, and apply safe, respectful de‑escalation techniques. The course also examines how the physical and social environment influences behaviour, and how proactive planning can prevent incidents before they arise. Delegates will leave with a practical toolkit for promoting positive behaviour while protecting their own safety and wellbeing.
Course Content
The syllabus includes:
Legislation, frameworks, and codes of practice Understanding how legal and organisational requirements shape Positive Behaviour Management
Developing skills to promote personal safety and positive behaviour Building confidence in safe, ethical approaches to behaviour support
What underpins distress behaviour Exploring emotional, environmental, and physiological factors
Proactive and reactive strategies Approaches that reduce escalation and support recovery
Environmental influences on behaviour How surroundings can contribute to or reduce distress
Adapting environments to support positive behaviour Practical adjustments that promote calm, safety, and predictability
Responding appropriately to incidents Safe, structured responses that protect dignity and wellbeing
Psychological and physiological impact of aggression Understanding the effects on both staff and individuals
Safe application of de‑escalation techniques Evidence‑based approaches to calming and redirecting behaviour
Practice and skill development Scenario‑based exercises to embed de‑escalation techniques
Reviewing and refining behaviour support approaches Reflective practice and continuous improvement
Course Details
Suitable for: Healthcare and social care staff
Delivery method: Face‑to‑face / Virtual training
Course length: 1 day
Maximum attendees: 15 delegates